Email : customerservice@repticart.com
Hotline :
Dsxoticreations
About Seller
Speacializing in high quality captive wildlife
Privacy Policy
Payments MUST be made in full before any animal ships!
We require a 25% NON-refundable deposit for any animal holds, payment plans or local pickups.
Any deposit payments are removed from total amount at end of transaction.
Payment plans must be discussed as some animals may not qualify.
NO MORE than 60 days(animals over $600)/ 30 days (animals under $600) for any holds, payment plans or local pick ups unless discussed prior to animal purchase.
If in the event a customer needs an extension on original payment agreement they must notify seller TWO weeks before end date otherwise animal will be removed from hold and the 25% non-refundable deposit is kept.
Customer responsibilities:
The customer is responsible for knowing and understanding all state rules and regulations in which they reside in.
The customer is responsible for thoroughly reading and comprehending the descriptions on any and all animals they wish to inquire on.
The customer is responsible for providing a proper and safe environment for these animal(s) to reside in. This includes: knowing appropriate enclosure size, temperature control, humidity control, food and supplementation related to the animals well being and ability to thrive in your care.
Dsxoticreations holds the right to modify these terms and conditions at any point. We strong encourage our customers to regularly review our terms
Return Policy
Limitations of liability:
Dsxoticreations is not responsible for any issues beyond our control such as, shipping delays, delayed pickups, mishandling by shipping carriers or improper care post animal arrival.
A refund or replacements are only given in cases where our live arrival guarantee is acceptable, and a claim is validated, Dsxoticreations will offer a refund or replacement subject to animal availability.
Dsxoticreations is in complete discretion on when refunds and replacements are offered.
Shipping Policy
Dsxoticreations terms of service:
We hold the right to not ship an animal if the temperature isn’t stable. If customer insists on shipping in unsafe temperatures any and all health guarantees are invalid with no exceptions.
WE ARE NOT RESPONSIBLE FOR ANY FEDEX DELAYS
We cannot guarantee the sex of animal animal under a certain age or unless stated otherwise.
We cannot guarantee genetics on any animals unless stated otherwise.
Live arrivals:
Dsxoticreations guarantees live arrival on all reptiles and amphibians when shipped to local hubs only.
We cannot guarantee live arrival when shipped directly to your doorstep.
We strongly urge our customers to understand that there will be absolutely no exceptions to this guarantee, and that it is ONLY valid when picked up directly from a local FedEx hub.
Live arrival is also only valid if the customer picks up the animal from the hub within the time frame provided to them through their hubs designated time frame. Anything after said time frame voids the live arrival guarantee completely there are no exceptions.
Animal DOA’s:
In the event an animal does arrive deceased, the customer must notify Dsxoticreations within 1 hour of the pick up.
The DOA claim MUST include photographs of the animal. Top view, side view and bottom view along with the shipping label and packaging all time stamped.
Failure to do so and failure to notify within the window given above voids the claim as valid.
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