Request deletion of your ReptiCart account
Last updated: October 15, 2026
This page is for ReptiCart website and Android app accounts operated by ReptiCart LLC. You can request deletion even if you no longer have the app installed.
How to request deletion
- Email customerservice@repticart.com with the subject Delete my ReptiCart account.
- Send the request from the email address on your ReptiCart account when possible. Include your account email and, if you are a seller, your store name.
- We will reply to verify account ownership and explain any steps needed for an active seller subscription. Do not send your password, payment card details, or government ID in your first email.
If the email button does not open your email app, send a message to customerservice@repticart.com from any email service.
What happens to your data
After confirming account ownership, we remove your account and associated personal data from active ReptiCart systems. This includes your account and seller profiles, listings, uploaded account content, and breeder-tool records associated with your account. We confirm completion or explain any specific information that must be retained.
Limited transaction, tax, security, fraud-prevention, or dispute records may be retained where necessary for a legal obligation, a specific security purpose, or an unresolved claim. Such records are restricted to those purposes. We explain the applicable reason and retention period or criteria when responding to your request.
Backups and restored data
Our hosting provider reports nightly backups of website files and databases with snapshots retained for up to 30 days. After deletion from active systems, personal data may remain in those older snapshots until they expire. A new backup does not erase previous snapshots, and individual records cannot be removed from those archives. This timeframe describes the hosting backups; it does not replace any specific retention required for the limited records described above.
Backups are used for recovery. If an older backup is restored, account-deletion requests must be reapplied before the restored data is returned to normal use. A limited record of deletion requests is retained to support this process and confirm that requests were handled.
If you have an active seller membership, mention it in your request. Support will help cancel website-billed renewal before the account is closed. If you bought a subscription through Google Play, also cancel it in your Play subscriptions. Canceling a subscription alone does not delete your ReptiCart account.
See our Privacy Policy or return to ReptiCart.