Request deletion of your ReptiCart account

This page is for ReptiCart website and Android app accounts operated by ReptiCart LLC. You can request deletion even if you no longer have the app installed.

How to request deletion

1. Email customerservice@repticart.com with the subject Delete my ReptiCart account.
2. Send the request from the email address on your ReptiCart account when possible. Include your account email and, if you are a seller, your store name.
3. We will reply to verify account ownership and explain any steps needed for an active seller subscription. Do not send your password, payment card details, or government ID in your first email.

If the email button does not open your email app, send a message to customerservice@repticart.com from any email service.

What happens to your data

After confirming account ownership, we will remove your account and associated personal data from active ReptiCart systems. This includes your account profile and data tied to it, such as seller listings and breeder records. We may retain limited transaction, tax, security, fraud-prevention, and dispute records where required or reasonably necessary; backup copies may remain until they expire under the backup schedule. We will explain any retention that applies to your request.

If you have an active seller membership, mention it in your request. Support will help cancel website-billed renewal before the account is closed. If you bought a subscription through Google Play, also cancel it in your Play subscriptions. Canceling a subscription alone does not delete your ReptiCart account.

See our Privacy Policy or return to ReptiCart.